FAQ

Product Questions

What are your items made out of?
All my charms and figurines are made using polymer clay which is a type of clay that hardens when baked. They are then painted with acrylic paint and have a coat of polyurethane for protection and shine. Although my items are suitable to use as keychains, please handle them with care to decrease chances of breakage. 

Are your items made-to-order?
All my items are made-to-order unless specified as OOAK (One-of-a-kind)

Do you do custom orders?
If you would like custom changes to my pre-existing designs, please email me at adoreinstore@gmail.com before placing your order. There may be additional fees depending on the complexity of the changes. If you'd like a complete custom order, please read my commission information here.

Shipping Questions

What is the status of my order?
Once you have placed your order, you will receive an email confirmation with the details of your purchase. Once your order has been shipped, you will receive another email to confirm shipment. Please keep in mind that there may be processing and shipping delays due to COVID-19. 


What is the estimated shipping time?

Canada: 3-7 business days

United-States: 1-3 weeks

Everywhere else: 1-4 weeks


Please keep in mind that packages are shipped once a week and shipping times may be extended due to customs in your country. In the case that your package exceeds the estimated shipping time, please send us an email so that we can investigate.

Refunds Questions

Do you accept returns?

Yes, we do accept returns. Please visit our return policy for more information or contact us to request a refund. Please note that sale items and custom orders are non-refundable.